Magic Win Casino - Player’s withdrawal has been delayed for two months.

I tried withdrawing April 17th they messed me around for 2 months then they cancelled it then I withdrew £100.37 on the 31st of July I have been told that it was getting released soon but it hasn’t they have sent over a 100 reminders to the financial team I asked why they couldn’t just contact them and tell them to release it they said they just couldn’t I also asked are u ai and I also said ur not human are u they replied back im ai support I got thought to support and I asked are u human she put yes and a laughing emoji my withdrawal is for £100.37

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina