Magic Win Casino - Player's withdrawal has been delayed.

Hello,

On June 8, 2026, I requested a withdrawal of my full balance of the amount of 2 transactions of 5000 GBP and 2100 GBP to my crypto wallet.

I have deposited via card multiple times and have had no issues. They do not have a limit on crypto, and a limit of 5000 GBP on card, but I still split up the withdrawal.

They have claimed that it would take 7-21 days to process the withdrawal, however, it has nearly been 3 months. I gave them the benefit of the doubt and waited the time, with it continuously being postponed.

Now I cannot access my account.

To be clear, I have not used any bonus, and all the winnings came from my original deposit. I hit a big win on slots and am guessing they do not want to pay out.

I am requesting a full payment of the 7100 Pounds to my card on file or crypto wallet that I withdrew to.

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Hello rjmat99,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Karla M.

no I have never received any winnings

so what does that mean if there is a no reaction policy?

Dear rjmat99,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Karla M.