Magic Win Casino - Player's withdrawal has been delayed.

Hello good,

I registered in July, deposited €100 and after placing several bets I left the account at €130. I withdrew on August 1st, and they told me it would take 21 business days.

Many more days have passed and there's no progress. They tell me to be patient because they have many requests, but it doesn't look like they're going to pay me.

If you can mediate to resolve this, thank you very much.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please post a screenshot of your withdrawal history here in this thread?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina