The player from Austria had been waiting over a month for a withdrawal of 270 euros, which was initiated on 7.4.2026, despite being told it should have processed within a few days. The player confirmed that he had passed KYC verification and had no successful withdrawals before, with winnings accrued without a bonus. Despite requests for communication and evidence, the player did not respond to the Complaints Team's inquiries or reminders. Consequently, the complaint was closed due to lack of response, with the option to reopen if the player resumed communication.
Magic Win Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €270
Magic Win Casino
Safety Index 0.6 Very lowCase summary
Discussion
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3 weeks ago
On 7.4.2026 I was able to withdraw 270 euros to this day On 7.4.2026, I was allowed to withdraw 270 euros, and to this day their team tells me to wait every time, it's been a month, and in principle you should transfer them in a few days.Their website doesn't allow screenshots, but I could send you a chat with customer service.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
I have not made any successful withdrawals.
KYS The verification has been passed and confirmed.
Profit is accrued without bonus
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2 weeks ago
Dear stev777,
Thank you for your reply. Could you please forward your communication with the casino in relation to this issue along with a screenshot of your pending withdrawal? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
Thank you for your patience and cooperation.
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1 week ago
Dear stev777,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
