Magic Win Casino - Player’s withdrawal has been delayed.

I processed my withdrawal on the 26th November 25. Its now 27th Jan 26. I've not been paid out. They cancelled it without consent in December and. And made me resubmit the withdrawal blaming maintenance.

The truth was it was used to reset the clock and delay my payment. Over 2 months now, lied to daily and they will not pay me what they owe me

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Dear Roblee1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hiya, thanks for getting back to me.

I've only made deposits. Had no successful withdrawals. This was my first one and they're continuing daily to use delay tactics and not payout.

Yes I passed the verification prior to requesting the withdrawal.

Many thanks

***

Dear Roblee1, thank you for your response.

• Could you please attach a screenshot of your pending withdrawal?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

Initially I had the bonus and I lost the £100 I deposited. I then took the second bonus out and played way past the required percentage to gamble. Probably 10 times the required amount. I was already verified. I had over £4000. They only allowed me to request a withdrawal of £1759. I did that and then I gambled the rest whilst I waited for the withdrawal to come through. Eventually I lost the rest and it's been over 70 days now and they are still saying my withdrawal is being processed and I'm just lied to daily.

Initially I had the bonus and I lost the £100 I deposited. I then took the second bonus out and played way past the required percentage to gamble. Probably 10 times the required amount. I was already verified. I had over £4000. They only allowed me to request a withdrawal of £1759. I did that and then I gambled the rest whilst I waited for the withdrawal to come through. Eventually I lost the rest and it's been over 70 days now and they are still saying my withdrawal is being processed and I'm just lied to daily.

Initially I had the bonus and I lost the £100 I deposited. I then took the second bonus out and played way past the required percentage to gamble. Probably 10 times the required amount. I was already verified. I had over £4000. They only allowed me to request a withdrawal of £1759. I did that and then I gambled the rest whilst I waited for the withdrawal to come through. Eventually I lost the rest and it's been over 70 days now and they are still saying my withdrawal is being processed and I'm just lied to daily.

Initially I had the bonus and I lost the £100 I deposited. I then took the second bonus out and played way past the required percentage to gamble. Probably 10 times the required amount. I was already verified. I had over £4000. They only allowed me to request a withdrawal of £1759. I did that and then I gambled the rest whilst I waited for the withdrawal to come through. Eventually I lost the rest and it's been over 70 days now and they are still saying my withdrawal is being processed and I'm just lied to daily.

It's not taking my reply but I've emailed pictures and explanation. Basically took the first bonus and lost it off one hundred deposit. Second bonus I won. Was over four thousand at one point but they only let me withdraw 1759 and I later lost the rest. I passed verification beforehand and I passed the wagering requirements about ten times over. I communicate daily and they just send the same copy and paste message daily but will not pay me out what they owe me claiming it's still processing. It's into the third month waiting.

Dear Roblee1, thank you for your reply. I can confirm I have received your email. However, I was unable to find the screenshot of your pending withdrawal. Could you please send that as well?

Thank you for your cooperation.

I've attached it and sent it as requested

Thank you for your reply. Unfortunately, I would like to inform you that since this casino has 80+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint any time.