The player from the United Kingdom had requested a withdrawal of £100 in June 2024, which took until November 2024 to be returned. After using the balance, he attempted to withdraw £327.50 on January 13, 2025, but had yet to receive those funds. The Complaints Team noted that the casino had ignored 67 complaints and had a No Reaction Policy, leading to challenges in resolving the issue. Ultimately, the complaint was rejected due to the player's lack of response to requests for additional information, which prevented further investigation.
Magic Win Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: £372
Magic Win Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
10 months ago
Requested a withdrawal of £100 in June 2024. After back and forth the amount was returned to the account in November 2024. Played with the balance and attempted a withdrawal of £327.50 on the 13th Jan 2025. Yet to receive the funds and don’t expect to.
Public
Public
10 months ago
Dear Wagicwinisdog,
Thank you very much for submitting your complaint. I’m sorry to hear about the lengthy delay with your withdrawal, especially since your request has been pending since June 2024. I completely understand how frustrating this situation must be.
I want to be upfront with you about the challenges in this case. To date, Magic Win Casino has ignored 67 complaints submitted through our platform. They have adopted a No Reaction Policy, meaning they refuse to engage with us or provide resolutions to the players’ concerns.
To proceed, could you please:
- Forward a screenshot of your withdrawal request, showing the date and amount, to [email protected]?
- Let us know if you’ve had any communication with the casino since June 2024, even if it was automated or minimal.
Although the casino’s lack of cooperation makes resolution unlikely, your cooperation will help us keep your case documented and visible.
Thank you in advance for your reply and cooperation.
Best regards,
Petronela
Public
Public
10 months ago
Dear Wagicwinisdog,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
