Magic Win Casino - Player's withdrawal has been delayed.

I’ve spoke many times to the casino support who say they have escalated the problem to the relevant team. This has been many many times

what can I do about it! Getting sick they quick enough to take the money

Dear Adcloud24,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Has your withdrawal been delayed?

I will be patiently waiting for your reply.

Best regards,

Kristina

Yes my withdrawl has been delayed since October. I’m receiving no reply’s from the support email. And the chat log I’ve just uploaded is exactly the same response I’ve had since October.

I allowed the 21 days now it’s going on months.

Thank you for your reply, Adcloud24. I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment? If possible, please post a screenshot of your withdrawal history here in this thread. 

Thank you in advance.

I’ve just literally received this response as I’ve said I’m having you assist me. This seems to me like a very shifty response? Security? What security? They have had all my details

they have just literally put the £700 back in my account on the site? Can’t believe that. Think they expect I’m going to spent the money which is a no no. What should i do? Could you ask which withdrawl method could be the quickest?

Dear Adcloud24,

Unfortunately, I would like to inform you that since this casino has 60+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.