The player from Newfoundland and Labrador has repeatedly requested the closure of her account due to gambling issues, but Mafia Casino has not complied. Instead, she receives bonus offers or no response at all, leading to financial hardship and distress. She seeks a refund of her deposited funds.
Mafia Casino - Player’s account closure request is ignored.
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Waiting for Casino Guru to reply
5d 16h 17m 6s
Mafia Casino
Safety Index:HighCase summary
Discussion
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2 days ago
Hi have emailed Maria casino several times to have my account closed , I advised them about I have a problem and am spending to much , they will NOT delete my account , they either wrote back with bonus offer or don’t write back at all! I have spent so much in the site that it has cause me hardship and depression! I would like all
the money I have deposited in the account refunded back to me as I have asked multiple times to have my acct closed which they will not do! Awful ! Please help me
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yesterday
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yesterday
Dear Jenn2365,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I have reviewed the general terms and conditions, and this is what I found:
Self-exclusion request: You can contact the Support Service Team via e-mail at support@mafiacasino.com, and we will close your account as soon as practicable.
To better understand your case and assess it properly, I would like to ask you a few additional questions:
- Could you please send us the original emails you sent to the casino asking for self-exclusion as an attachment?
- Did you receive any response at all from the casino to your closure request or any follow-up communication?
Additionally, I would kindly ask you to forward the original email (not just the screenshot) as an attachment to jean.s@casino.guru so I can verify the full details, including timestamps and content.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue.
Best regards,
Jean
