LunuBet Casino - Player’s withdrawal has been delayed.

I’ve been waiting for 3 weeks now to revive my withdrawal of $500 every time 3/4 days is up they send the money back into my casino account? I’ve spoke with them several times now and been very polite I’ve not lost it with them yet!! They give me the same old run around every time! This isn’t the first time they’ve delayed my withdrawals I think it’s very unfair to make me wait so long and sadly now have to ask for you guys to get involved sorry 🥴 but I am hoping you can help with this issue for me , when I eventually get my money from them I shan’t be playing at there casino again nor roby casino funbet casino Asino casino !!! As they have all taken way to long to pay my withdrawals when I have a win I’ve a feeling there all connected !?, suffice to say I will not be playing any of these casinos again especially when other casinos I play pay out in less than 24hrs anyway casino guru many thanks for any help you can give with sorting this issue with lunu most appreciated . Regards Kev

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation and assist you effectively, could you please answer the following questions?

• Do you currently have any pending withdrawal requests in your casino account?
• Has the casino provided any specific reasons for returning your funds to your account?
• Have you set up a specific withdrawal method, and does it match the method you used for depositing?
• Have you tried selecting different payment methods for your withdrawals?
• Have you ensured that all wagering requirements were fully met before requesting the withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi Veronika to answer your questions , yes I still have an active withdrawal of $500 with lunu et I’ve been waiting for 3 weeks now, I’ve tried several different methods of withdrawing but it seems they wait 4/5 days then send it back into my account , I’ve not recived any emails from them to explain why they keep sending it back though the first time they said they were having tech issues!!, second time they just told me the same ol patter try a different method which I did then after it came back into my account again for the third time I tried again and again was fobed off then yesterday again it came back! , they say I’m verified , no bonus, it should be straight forward , but no ! They’ve done this before I only waited 2 wks then , please help me resolve this issue , I think it’s so unfair they have done this, just tempting me to play it every time it come back to my account . Many thanks regards Kev

Please forward me the screenshots from your transaction history showing the cancelled withdrawal requests. Additionally, kindly send a screenshot of the payment methods currently available for withdrawal in your account.

Please also include any communication between you and the casino’s customer support regarding the issue with the cancellation of your withdrawal requests. You can send all the requested information to veronika.f@casino.guru.

Dear ConKaKev67,

Thank you for your message and for providing the details. We have reviewed your recent withdrawal requests and would like to clarify the situation:

Your withdrawal via credit card was declined by the bank, as payments to the cardholder are not permitted.

Your next withdrawal via Bank Transfer was declined because the IBAN you provided was invalid – please ensure there are no spaces or special characters in the IBAN field.

We are pleased to confirm that your most recent withdrawal request for 500 AUD has been successfully processed on our side. Please allow some time for the funds to reach your account, depending on your bank’s processing time.

If you need assistance updating your payment details or making a new withdrawal request, our support team will be happy to guide you through the process.

Kind regards,

Lunubet team

Dear ConKaKev67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.