The player from Alberta requested a withdrawal almost a month ago and has not received it yet. Despite her account being fully verified and having received a previous withdrawal, the casino continually provides new dates for processing that are not met.
Ludios Casino - Player's withdrawal has been delayed.
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Waiting for Casino Guru to reply
6d 22h 41m 41s
Ludios Casino
Safety Index:HighCase summary
Discussion
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18 hours ago
hi. I requested my withdrawal almost one month ago! I haven't received it. Every time I contact the casino they come up with a new date when it'll be processed but it never does get processed. My account is fully verified and I received a withdrawal from them before. Not sure what's going on there but I'm tired of contacting them every few days and hearing same excuses. Please help.
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2 hours ago
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2 hours ago
Dear cplayer19,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you accumulated your winnings with or without an active bonus?
- Could you please clarify the exact date when you requested the withdrawal?
- Also, could you please provide the date of your last successful withdrawal and how long it took to be processed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
