LuckyWins! Casino - Player's withdrawal is delayed at LuckyWins Casino.

I am submitting a formal complaint against

LuckyWins Casino (Iuckywins12.com) regarding a withdrawal request that has been stuck in a pending state since December August 11 Every time I contact their customer support team via live chat or email, I am given the exact same generic script: that my withdrawal is "being checked" and that there is a "long queue."It has now been over a month. My account is in good standing, and I have provided all standard verification documents. The casino is completely stalling my payout without giving any legitimate, specific reason for the delay, and they have now stopped responding to my direct emails entirely. I am requesting the mediation team's urgent help to pressure LuckyWins into releasing my funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mtaz,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please give me the date when you asked for withdrawal?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.