The player from Germany has a closed Luckywins account with a remaining balance of €250. Despite receiving confirmation for his withdrawal after sending his wallet address, he has been waiting for two days without receiving his funds, and support advises him to be patient.
LuckyWins! Casino - Player's account has been closed, with delayed withdrawal.
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Current status
Waiting for Casino Guru to reply
6d 14h 6m 3s
LuckyWins! Casino
Safety Index:Very highCase summary
Discussion
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2 days ago
Translation
Hello, I have a problem. My Luckywins account was closed on May 8th, 2026, and I still have €250 of real money in my account. I requested a withdrawal from support and received confirmation by email on May 9th, 2026, that my balance would be paid out. I only had to send my wallet address by email, which I did, and it arrived. Since then, I've been waiting for my withdrawal. Support just keeps saying to please be patient; withdrawals usually take four hours. I've been waiting for two days already. Please help! This is the confirmation email from Luckywins.
Dear Marvin, May 9, 2026
We have to inform you that your account has been closed, and we will refund your balance amount.
In order to do so, we would like you to send us a crypto wallet address and the currency of this wallet for a refund as a reply to this email.
Should you have any questions or doubts, please do not hesitate to contact us via email or live chat.
Best regards,
LuckyWins Support Team
Ticket ID: KBN5VT
Automatic translation:
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11 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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11 hours ago
Dear marv1710,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To better understand your situation and to assist you effectively, could you please provide us with the following details:
- Can you confirm the exact date when you sent your wallet address to Luckywins?
- When you sent your wallet address, did you receive a reply or a confirmation? Please post the confirmation here or send it to jean.s@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Jean
