LuckyWins! Casino - Player feels exploited by the casino game outcomes.

i have lost a total of 5 deposits here with going over my starting balance by anymore than 5$ repeated bonus rounds give 2-4$ (5x in a row) i have video footage of me losing 80% of my bets and have asked for a transcript of my bet history to hand into the provider/authorities ive been COMPLETELY taken advantage of they told me it would take up to 2months to send my bet history what an absolute joke i will upload the videos to youtube in the next day or so and post links i want to take this further, outright unacceptable.

Dear mjayare6,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Thank you for your reply, mjayare6. Please forward the game history to kristina.s@casino.guru so we can review the complete evidence.

Dear mjayare6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.