The player from the Netherlands reported that he had made four deposits at Luckywave.com, which were successfully processed by his bank, but the funds never appeared in his casino account. Despite repeated attempts to contact support, he received only automated replies with no resolution. The Complaints Team advised him to contact his payment provider for further investigation, as the casino was unable to assist directly. Due to a lack of response from the player, the complaint was closed, but he retained the option to reopen it in the future.
LuckyWave Casino - Player's deposits are missing.
Closed
Our verdict
Player stopped responding
Amount: €138
LuckyWave Casino
Safety Index:Very lowCase summary
Discussion
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5 months ago
Hello,
I would like to submit a complaint against Luckywave.com.
I made four deposits on this casino. Each payment was successfully processed by my bank, but the money never appeared in my casino account. In other words, the casino took my deposits without providing the service.
I contacted their support team several times by email. They only respond occasionally, and when they do, the replies are just simple auto-generated answers with no real help or solution. No one has addressed my problem or refunded my money.
This feels like a scam and is unfair to players.
I kindly ask Casino Guru to investigate this case and help me recover my deposits, or at least warn other players about the risks of playing at Luckywave.com.
Thank you for your assistance.
Sincerely,
Ruslans
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5 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposits have never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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4 months ago
Dear player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Dominika
Casino.Guru
