LuckyWave Casino - Pelaajan talletukset puuttuvat.

Hello,

I would like to submit a complaint against Luckywave.com.

I made four deposits on this casino. Each payment was successfully processed by my bank, but the money never appeared in my casino account. In other words, the casino took my deposits without providing the service.

I contacted their support team several times by email. They only respond occasionally, and when they do, the replies are just simple auto-generated answers with no real help or solution. No one has addressed my problem or refunded my money.

This feels like a scam and is unfair to players.

I kindly ask Casino Guru to investigate this case and help me recover my deposits, or at least warn other players about the risks of playing at Luckywave.com.

Thank you for your assistance.

Sincerely,

Ruslans

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposits have never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru