LuckyWave Casino - Player's account is still active despite closure requests.

I've been playing at this casino for 3 months and I've only had problems with them from the beginning. Let me tell you about myself, maybe I'm really addicted to casinos and gambling, but if I don't have an account and can't play, it really doesn't appeal to me. Since I have a gambling ban until 2029, I thought it would be good, but looking on Facebook, I just found this site, lucky wave casino, and I went to create an account. At the first £1k without any hand winning, no matter what amount I played, I started asking support to close my account. Then by email to another manager. In the meantime, I kept sending emails to close my account, but they keep telling me about promotions or that they'll give me £20/25 at x10 wagers if I want because I'm an important player and I don't know how. In the meantime, I think I'm down £20,000 in 3-4 months, including from the last few emails I keep sending somewhere around £12,000 with 0 wins in scatter or free hand.

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with LuckyWave Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you stated any gambling-related issues to the casino's customer support?
• Do you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila