LuckyWave Casino - Player's account is still active despite closure requests.

I've been playing at this casino for 3 months and I've only had problems with them from the beginning. Let me tell you about myself, maybe I'm really addicted to casinos and gambling, but if I don't have an account and can't play, it really doesn't appeal to me. Since I have a gambling ban until 2029, I thought it would be good, but looking on Facebook, I just found this site, lucky wave casino, and I went to create an account. At the first £1k without any hand winning, no matter what amount I played, I started asking support to close my account. Then by email to another manager. In the meantime, I kept sending emails to close my account, but they keep telling me about promotions or that they'll give me £20/25 at x10 wagers if I want because I'm an important player and I don't know how. In the meantime, I think I'm down £20,000 in 3-4 months, including from the last few emails I keep sending somewhere around £12,000 with 0 wins in scatter or free hand.

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with LuckyWave Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you stated any gambling-related issues to the casino's customer support?
• Do you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Demen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru