LuckyVibe Casino - Player’s withdrawal is delayed due to method removal.

Hello, I played at this casino, I made a deposit in cryptocurrency once.I recently won back the free spins bonus.There are 990 transceivers left in the account after wagering.I can't withdraw these funds because the casino has removed the method of depositing and withdrawing in the transceiver cryptocurrency, there is also no conversion to fiat money.Previously, the casino had the possibility of withdrawal in cryptocurrency, but now it is not.This can be seen in the screenshots that I will attach.

Communicating with tech support didn't help, they told me to change the browser and clear cookies, disable extensions and VPNs, I tried everything, it doesn't help.I know that's not the point, the fact is that casinos have simply removed the method of direct withdrawal and replenishment in a particular cryptocurrency (in my case, in the TRX loop, but in the other one too)

It seems to me that Kazakhstan just needs to convert the text to US dollars or euros.So that I can make a withdrawal of money.

I'm asking you to help me with them.They haven't been able to solve this for three days now, they just say to wait for their specialists to come up with something.

I will attach all screenshots of communication with support.

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Dear gossilk43,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with LuckyVibe Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Withdrawal of funds in cryptocurrency.I believe that the casino can convert from TRX to USD.

Dear gossilk43,

Thank you for your message.

To ensure clarity and facilitate mutual understanding, I would appreciate if you could provide more comprehensive and detailed responses in future communications.

Could you please elaborate what you meant by your last response? Additionally, could you kindly confirm if you passed the full KYC verification? Have you made any successful withdrawals in this casino before?

Looking forward to your reply,

Attila

Dear gossilk43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru