The player from Germany had successfully verified his account and requested two withdrawals totaling 2000 euros after winning 15,000 euros from a 100 euro deposit. However, the casino blocked his account without explanation while conducting a security check on the winnings. The player provided extensive evidence proving his legitimate winnings and the connection between the casino's two domains. The casino cited their terms and conditions allowing account closure without reason but refunded only the initial deposit, withholding the winnings. The complaint was managed by the Complaints Team, who engaged with the casino to seek clarification. The issue was marked as resolved following the player's confirmation, though no detailed explanation from the casino regarding the withheld winnings was provided.
LuckyHills Casino - Player's account has been closed unexpectedly.
Case closed
Amount: €15,000
LuckyHills Casino
Safety Index:Above averageCase summary
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear hschlue88,
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