Luckygem Casino - Player's deposit is delayed.

I deposited €20, the money was taken from my account but was never credited to the casino, I have a screenshot of the transaction and every day they make me wait a little longer, it's been like 3 days, this thing

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Luckygem Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication with the casino regarding the issue to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

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Good morning, it was my 3rd deposit at the casino.

I have not yet contacted my bank to dispute the transaction as I am waiting for a response from the casino.

At the casino in chat they give me a different answer every day.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fragaros00,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas