The player from Australia won $500 but has faced repeated delays in receiving her winnings, with the casino citing a technical issue. After 9 weeks of no payment and asking for her bank details multiple times, her account was canceled without explanation. She claims to have documentation that shows the casino's mishandling of her funds.
LuckyElf Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
1d 23h 13m 36s
LuckyElf Casino
Safety Index 8.8 HighCase summary
Discussion
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6 days ago
I would give a minus if possible
I would give a minus if possible. This casino is so corrupt. I won 500$ and after 10 bus8ness days of no payment of winnings they finally investigated. After telling me it was a technical issue on there PsP end (and also after providing me with a fraudulent payment receipt ILLEGAL ) they have 9 weels later still not paid me. Due to my continual questioning about my refund they have cancelled my account with no exolaination. They still email me continually asking me to send more bank details. Ive sent 5 different ones and they even made me open 2 new bank accounts and an ewallet yet still NO PAYMENT OF MY MONEY
they send me the same email just written slightly different everytime i try and get this resolved or question whats happening. I have ALL THE DOCUMENTATION that shows clear LYING, AVOIDING AND THEIVING OF FUNDS THAT ARE MINE AND SHOULD BE RETURNED. THEY HAVE CAUSED ME SO MUCH STRESS I HAD TO LET IT GO. PLEASE DONT TRUST LUCKY ELF
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5 days ago
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5 days ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
