The player from Austria faces blocked and rejected withdrawal requests from LuckyDreams Casino despite having a fully verified account and playing with real money only. His first attempt for €4,000 was rejected due to alleged payment processing issues, and his second attempt for €1,000 is currently pending. Communication through live chat and email has not been effective.
LuckyDreams Casino - Player’s withdrawals are being blocked.
Opened
Current status
Waiting for player to reply
6d 23h 11m 50s
LuckyDreams Casino
Safety Index 6.6 Above averageCase summary
Discussion
Public
Public
20 hours ago
Translation
Hello everyone,
I am filing a complaint against LuckyDreams Casino because my withdrawal requests are being blocked and rejected. After researching on Casino Guru, I discovered that many other players have had the exact same experience.
Procedure and facts:
1. Verification: My player account is fully verified (identity and address have been officially confirmed by the casino).
2. No bonus: I played exclusively with real money without a bonus. My current balance is €48,924.85.
3. First withdrawal attempt: My request for €4,000 was rejected by the casino with the blanket explanation that there was supposedly a problem with the payment processing/bank.
4. Second withdrawal attempt: I then reduced the amount to EUR 1,000 and selected bank transfer (SEPA / Latpay Wire) as the withdrawal method. This request is now "Pending".
Problem 5: The live chat is unavailable and email inquiries are not answered in a solution-oriented manner. This is clearly a stalling tactic.
I have all the evidence – including screenshots of my verified status, transaction history, rejection emails and my current account balance (EUR 48,924.85) – and can provide it immediately.
Best regards
Zeljko
,
Automatic translation:
Public
Public
48 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
48 minutes ago
Dear Popi333,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Do I understand correctly that you currently have one pending withdrawal request?
- Could you please clarify when exactly you submitted that request?
- Is it possible to have only one pending withdrawal at a time?
- Which payment method did you use to make a deposit?
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
