The player from Austria faced blocked and rejected withdrawal requests from LuckyDreams Casino despite having a fully verified account and playing with real money only. His first attempt for €4,000 was rejected due to alleged payment processing issues, and his second attempt for €1,000 was pending. Communication through live chat and email had not been effective. We asked for clarification about the pending withdrawal and payment method, and the player confirmed the casino had already processed one €1,000 bank transfer successfully. As the withdrawal method was shown to work and the player later marked the complaint as resolved, we closed the case as resolved.
LuckyDreams Casino - Player’s withdrawals are being blocked.
Resolved
Our verdict
Case closed
Amount: €48,924
LuckyDreams Casino
Safety Index 5.1 Below averageCase summary
Discussion
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1 month ago
Translation
Hello everyone,
I am filing a complaint against LuckyDreams Casino because my withdrawal requests are being blocked and rejected. After researching on Casino Guru, I discovered that many other players have had the exact same experience.
Procedure and facts:
1. Verification: My player account is fully verified (identity and address have been officially confirmed by the casino).
2. No bonus: I played exclusively with real money without a bonus. My current balance is €48,924.85.
3. First withdrawal attempt: My request for €4,000 was rejected by the casino with the blanket explanation that there was supposedly a problem with the payment processing/bank.
4. Second withdrawal attempt: I then reduced the amount to EUR 1,000 and selected bank transfer (SEPA / Latpay Wire) as the withdrawal method. This request is now "Pending".
Problem 5: The live chat is unavailable and email inquiries are not answered in a solution-oriented manner. This is clearly a stalling tactic.
I have all the evidence – including screenshots of my verified status, transaction history, rejection emails and my current account balance (EUR 48,924.85) – and can provide it immediately.
Best regards
Zeljko
,
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Popi333,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Do I understand correctly that you currently have one pending withdrawal request?
- Could you please clarify when exactly you submitted that request?
- Is it possible to have only one pending withdrawal at a time?
- Which payment method did you use to make a deposit?
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
TranslationHello everyone / Dear Casino Guru Team,
I'd like to give a brief update:
1. The first payout of over €1,000 via bank transfer was approved by the casino and successfully processed.
2. I have now arranged the second payment of €1,000 via bank transfer.
3. My plan is to withdraw the remaining balance gradually, within the limits of the withdrawal limits.
Suggestion to conclude, if that's okay with you.
Once a total of 3 withdrawals (3 x 1,000 EUR) have been processed smoothly, I would close this complaint as resolved, as the casino will then have shown that the withdrawal method works reliably.
Regarding your questions:
1. Pending withdrawal request:
Yes, I currently have a pending payment request for 1,000 EUR via bank transfer.
2. Time of the request:
I submitted this request on September 17, 2026. That is, today. (Note: The first payment of €1,000 has since been approved, and this new request is my second application).
3. Is only one pending payment possible at a time?
Yes, the system only allows one active withdrawal request to be in "Pending" status at a time. Only after this request has been processed or canceled can the next request be submitted.
4. Original deposit method:
The initial deposits were made via Paysafecard. Since withdrawals to Paysafecard were not possible, I switched to bank transfer (SEPA / Latpay Wire).
They don't need to do anything else at the moment.
I will write to them to let them know how the next payments are progressing.
Thank you for your support!
Best regards
Popi333
Automatic translation:
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Popi333,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
