LuckyDreams Casino - Player’s withdrawal request is delayed.

This casino is not paying me without explaining why.

I registered with them, topped up my account, and placed a few sports bets (on popular tournaments at market odds). Afterwards, I verified my account and submitted my withdrawal request. Their website clearly states that withdrawals can take up to 2 days, but it's been almost a week already, and my withdrawal request is still being processed.

The support team on the website doesn't give me any reasons for this or any timeframe for when I'll finally receive my money. They simply respond with a pre-written message along the lines of "wait, we are checking" and that's it (although there is almost nothing to check there).

The funniest thing is that I deposited $104, and now my balance is $142. So, I only won $38 from them, and they're causing this rave over some small matter.

At this point, I'm completely unsure whether I'll ever see my money again, or whether this fake "examination" will continue forever. I repeat, they are not giving me any explanation at all about the situation and the possible timeframe for receiving my money, this is madness.

I sincerely ask you for assistance in withdrawing funds. I don't see the point in writing to the site's support team anymore, because all I'm getting is their prepared response: "We're checking, wait, there's no deadline".

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas