The player from Austria attempted to withdraw her winnings back to her Skrill account but received consistent failure notifications from the casino. She noted that other online casinos could process transactions to her Skrill account without issues. The issue was resolved when the player successfully received 1300 euros from the casino. The complaint was marked as resolved by the Complaints Team following the confirmation of the successful withdrawal.
LuckyDreams Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €1,300
LuckyDreams Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
3 weeks ago
Translation
I transferred money from my Skrill account and wanted to withdraw my winnings back to my Skrill account. I received an email stating that the transaction failed! Always the same excuse! Interestingly, other online casinos manage to transfer money to my Skrill account! Luckydreams unfortunately doesn't!!! Very unprofessional! Ticket ID 1166824
Automatic translation:
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
- Have you used any other payment methods for depositing or withdrawing money at this casino?
- Have you contacted customer support to suggest any alternative ways to withdraw your winnings? If so, what was their response?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
3 weeks ago
TranslationEverything OK!
I received the 1300 euros from Luckydreams!
Automatic translation:
Public
Public
2 weeks ago
Dear Cortex,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
