LuckyDreams Casino - Player’s withdrawal has been denied.

Luckydreams casino keeps denying my cash out. I sent them KYC documents and they still deny my withdrawal. And when i try to ask why they deny withdrawal they wont answer chat or email.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyDreams Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Is your player's account verified? Which documents were you asked to provide during the verification process?
• Could you please share with me your correspondence with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas