LuckyDreams Casino - Player’s withdrawal has been delayed.

I have been waiting for my withdrawal for over a week the guidelines state that you can withdraw $12,000 a week. I got my first $6000 no problem and they have been withholding my money ever since, with one person saying it's security checks and the other saying it would be processed today. I would like my money they also do not answer emails and take almost 12 hours to respond to their live chat at which point you aren't active and can't respond back to them

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Dear Jennai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please post a screenshot of your pending payout request and active withdrawable balance? Alternatively, send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas