LuckyDreams Casino - Player’s winnings have been confiscated.

I had 20 free spins on Big Wild Buffalo. Had a decent win, continued playing, ended up winning about $45k tried to withdraw $24k. They are claiming that my history with bonuses is what has led them to confiscate my winnings! They won't even answer me as to which bonuses they are talking about. My opinion is, I think those said bonuses are unrelated to the winnings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyDreams Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify which recent bonuses were activated during the relevant period?
• When was the last time you deposited before the big win?
• Please share screenshots from your account showing the most recent deposit and bonuses that were activated on your account.
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas