The player from Germany had successfully deposited 600€ via instant transfer, but the funds had not been credited to his Lucky Dreams account. He experienced delays with support and was awaiting a resolution to the issue. The Complaints Team had extended the communication period for further assistance, but the player did not respond to inquiries. As a result, the complaint was currently rejected due to lack of engagement.
LuckyDreams Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: €600
LuckyDreams Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
1 year ago
Translation
I deposited money via instant transfer, the money was debited from my account but not credited to my Lucky Dreams account.
Support just kept me waiting and now I'm waiting for a solution to the conflict. After all, 600€ was paid via instant transfer.
The site therefore appears dubious and will continue to be reported if the problem is not resolved.
Automatic translation:
Public
Public
1 year ago
Dear MartinXX93,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
