LuckyDreams Casino - Player's deposit has not been credited to her account.

Hello,

I made a deposit at the casino on February 4th at 4:05 a.m., which was immediately shown as "rejected." This was likely because I confirmed the transaction 14 minutes later (at 4:19 a.m.), which might have been too long of a delay. As a result, I provided the casino with a bank statement from Skrill, but they're denying that I made a deposit there.

I deposited on February 4th at 4:05 a.m., but the money never appeared in my casino account. So, I was asked to provide a bank statement from Skrill, which I did promptly. However, when I asked about it again, they suddenly claimed that I had made the deposit at a different casino. I am 1000% sure of my actions because I contacted their support immediately after depositing on February 4th.

Dear QueenLea,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Lucky Dreams Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you forwarded the conversation with Skrill customer support to the casino?

Have you made any successful deposits to this casino before?

Have you requested an explanation from the casino as to why they suggest this deposit belongs to a different casino? Have you made any deposits to other casinos on February 4?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear QueenLea,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.