LuckyDreams Casino - Player's account has been closed.

Hallo,

es stehen zwei Auszahlungen von jeweils 300EUR aus. Nun hat das Casino völlig ohne Grund meinen Account "disabled" und ich kann mich nicht mehr einloggen.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Which games did you play at this casino to accumulate the winnings you were unable to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you contacted customer support to ask why your account was disabled? If so, what explanation did they provide?
• Have you successfully completed the KYC verification at this casino? If not, did you submit any identity documents for verification before your account was disabled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika