LuckyDreams Casino - Player claims that payment has been delayed.

Complaint Regarding Withheld Withdrawal Funds – Lucky Dreams Casino

Name: [redacted]

Email: [redacted]

I am submitting this complaint regarding a withdrawal of $350 from Lucky Dreams Casino.

I requested a withdrawal of $350 from my casino account, but Lucky Dreams Casino has refused to release my funds. Despite my attempts to resolve the matter directly with the casino, I have not been able to receive the money that I am owed.

I have retained screenshots and other documentation showing the withdrawal request, the status of my account and withdrawal, and my communications regarding this issue. I am prepared to provide these materials as evidence to support my complaint.

I am asking Casino Guru to review this matter and assist in determining why my $350 withdrawal has not been released and whether the casino is acting in accordance with its stated terms and conditions.

I believe I made a legitimate withdrawal request and would like Lucky Dreams Casino to either release my $350 funds or provide a clear, documented explanation as to why the funds are being withheld.

Thank you for taking the time to review my complaint. I am willing to provide any additional information, screenshots, or correspondence necessary to assist with the investigation.

Sincerely,

[redacted]

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Dear Jah369,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jah369,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Jah369,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru