LuckyBlock Casino - Player's withdrawal is delayed due to address verification.

I have problems with Lucky Block casino. They do not want to aprove my proof of address. I sent to them my bank statement, Revolut statement and phone bill (all in attachment) but they told to me that do not fit criteria. Do not have any other utility bill because do own a house or a apartment.

In account at Lucky Block I have 12.016,76 € and I can not withdrawall that because proof of address.

Please help me.

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Dear mot7rz,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying your home address seems to be the only issue?
• Have you provided any other documents to verify your account? Have they all been approved?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Dear mot7rz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.