LuckyBlock Casino - Player's requests a refund of lost funds.

I had my account closed due to my addiction, but I reopened it with a different email address using the same information, and I had no problems. I claimed the lost money, but they denied it.

Dear Fuenvi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Forward the original email you sent to the casino and any responses you received at tomas@casino.guru
• Could you please advise when was the last time the casino allowed you to deposit?
• Could you please share your refund request sent to the casino and what the casino responded?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

The account is still open. I wrote to them to close it, and they gave me an email address. I'm sending you the email from the first account closure. I placed my bet on May 6 or 7. They haven't given me the cash black either. I'm also sending you my refund request. I hope you can help me.

I am sorry, but we can't accept this as valid proof.

To forward an email as an attachment

1. On your desktop computer, go to Gmail.
2. Next to each email you want to forward, select the checkbox.
3. At the top, click More. Forward as attachment.
4. In the "To" field, add recipients.
5. In the "Subject" field, add a subject.
6. Under the "Subject" field, write your message.
7. At the bottom, click Send.

Forward the email previously sent to the casino as an attachment to my email at tomas@casino.guru

Here is a video guide with the same instructions (in English). https://www.youtube.com/watch?v=Q_zOpXqR0Ns

Looking forward to your reply.

I have already sent it to you.

Thanks for your reply

I am sorry, but what you provided were screenshots of what appear to be unsent emails we cannot accept as evidence for obvious reasons.

We can only help if you send us relevant evidence, which you failed to provide despite clear guidelines.

Please understand that creating multiple accounts in online casinos is prohibited, and it's the responsibility of players to obey these rules. The casino is reasonably obligated to protect you from creating multiple accounts only if you informed them that you suffer from gambling problems. Please note that in online casinos with fast registration, this protection might be ineffective, and you'll need to look for alternative ways to limit your exposure to online casinos. Creating multiple accounts in online casinos will result in your accounts being closed and your winnings or balance confiscated.

Due to insufficient evidence, the complaint will be closed.