LuckyBlock Casino - Player’s account has been closed without reason.

After realizing I had money here, I verified to withdraw it. I did a facescan and sent adress proof. They accepted all documents. Suddenly I got a mail. They refuse to tell me why my account was closed.

I expect them to pay my money. I lost 1000 dollars on roulette there. I don't want to lose the remaining funds too.

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Dear Kibrommm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• What other specific documents did you submit for verification and when?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I have not used this site in a long time. But I logged in and played roulette with my 1 ETH balance and lost around half if it on roulette.

What other specific documents did you submit for verification and when?

Facescan and adress proof (electric bill)

Did you accumulate your winnings with or without an active bonus?

Without bonus

Thank you for your reply and for providing the previous details, Kibrommm.

• Could you please clarify when did you attempt to withdraw your funds?
• Have there been any previous issues with your account that we should be aware of?
• Could you provide any additional communication you had with the casino regarding the closure of your account? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Kibrommm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Could you please clarify when did you attempt to withdraw your funds?

A couple weeks ago

Have there been any previous issues with your account that we should be aware of?

No, but I have not used them a lot.

Could you provide any additional communication you had with the casino regarding the closure of your account? 

They claim it is fraud. What kind of scammer lose 1000 dollar on roulette and then wants to withdraw the rest to not lose all? Seems like they are the one doing fraud.

Dear Kibrommm

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear user,

I'm Romi, and I will be handling your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the LuckyBlock Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear LuckyBlock Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi