LuckyAnon Casino - Player’s winnings have been confiscated.

I registered an account at this casino and made a deposit. My first deposit was made with a bonus, and I lost that balance completely.

Later, I made a second deposit using another bonus offer with free spins. I played only slot games and completed the wagering requirements in full. After the wagering was finished, I still had approximately $743 in my balance available for withdrawal.

When I submitted a withdrawal request, the casino refused to pay and accused me of multi-accounting. I strongly deny this accusation. I have only one account at this casino, and I have never created or used any additional accounts.

I am fully willing to complete verification and provide any documents required to confirm my identity. I played in a normal manner, used a single account only, and did not violate the rules as claimed.

At this point, it seems the casino is using an unproven allegation of multi-accounting to avoid paying legitimate winnings obtained after successfully completing the bonus wagering requirements. I ask Casino Guru to investigate this matter and request concrete evidence from the casino. If the casino cannot provide real proof, my withdrawal should be processed without further delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Do I understand correctly that you haven't provided any documents to verify your identity yet?
• Could you please clarify which bonus you played with?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

Our anti-fraud software flagged this account for multi-accounting from the same IP address.

The related account made 4 deposits and claimed each stage of the welcome bonus on March 7th

45 USDT (BSC)

21 USDT (BSC)

21 USDT (BSC)

45 USDT (BSC)

The player who raised this dispute with the matching IP address made 2 deposits of near exact value on the same chain, from the same exchange, and claimed the first 2 phases of the welcome bonus on March 27th

40 USDT (BSC)

21 USDT (BSC)

The player then proceeded to play the same games as the related account played on March 7th in the same order.

Our system therefore restricted the account in accordance with section 3.4 of our Terms of Service.

3.4.

You are permitted to have only one LuckyAnon Account. If you attempt to open more than one LuckyAnon Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted. If you realise that you have opened more than one registered LuckyAnon Account you must notify us immediately by email at support@luckyanon.com.

Hello, i used vpn maybe that is why we have ip connection with other player. I just played popular games like le bandit and other.

Hello everyone,

Thank you both for your responses.

Dear LuckyAnon Casino representative,

I appreciate the additional information you have provided regarding this case. Could you kindly share further evidence that confirms the connection of all the accounts mentioned in your previous message? If you prefer, you may forward the relevant details to my email address at kristina.s@casino.guru to maintain privacy in this discussion.

Hello, the requested information has been sent via email.

Dear LuckyAnon Casino,

Thank you for your email. I appreciate your response and have sent a reply requesting some additional details.

Hello, we have responded via email with the evidence showing that the player created multiple accounts to claim the welcome bonus multiple times.

1. Connected from the same residential IP on 2 separate accounts.
2. Deposited the same amount in each deposit from the same chain and token.
3. Played the same games on both accounts.

Thank you for providing all the information and evidence regarding this matter, LuckyAnon Casino.

Dear pichtokulyu,

Unfortunately, after gathering and reviewing all the necessary information and evidence, we are rejecting this complaint as Unjustified due to breaching the casino's terms and conditions - multiple accounts.

Multiple accounts have been created and used within a relatively short time that were linked by claiming the same bonuses, the same or very similar gameplay, and financial transactions.

These are the exact factors that indicate usage or utilization of multiple accounts to take advantage of the casino bonus offer or promotions, which constitutes a violation of the rules.

As an independent entity, we have reviewed all the gathered information and evidence thoroughly, and the casino has acted according to its terms and conditions, as you have been informed by the casino team earlier.

You agreed to the casino rules when you registered your account, and it is your responsibility, just like any other player, to follow them.

While we cannot assist further with this specific case, please do not hesitate to contact us if you have issues with any other casino in the future, and we will try to help.

Kind regards,

Kristina

Casino Guru