LuckyAnon Casino - Player's account has been closed following withdrawal attempt.

Hello,

I signed up to this casino on the 30th of May. I deposited $39 using litecoin here and claimed their 1st deposit welcome bonus.

I eventually ended up clearing the wagering requirements and my balance was now real funds and proceeded to make a withdrawal back to my wallet of around $1900.

Casino stated instant withdrawal, but 24 hours had almost past.. visited support a few times who assured me it was going to be checked, but they said can take longer if extra checks need to be done. 

I come back later on in the day and find my withdrawal failed and my account disabled. 

Live chat sent me the following message ;

‘After a thorough review, our team identified that the on-chain wallet used to make deposits on your account is linked to another user account. This indicates the use of multiple accounts to claim Stage 1 of the Welcome Bonus more than once, which is a violation of our Terms of Service.

As a result, your account has been restricted, and withdrawals have been frozen in accordance with our platform policies.

We understand this may be disappointing. However, these measures are necessary to ensure fairness and compliance with our promotional rules.

We appreciate your understanding in this matter.’

I then respond to them and tell them I have only one account, I even sent them proof of my wallet address showing clearly I’ve only ever made one deposit to this casino!

Having read other reviews online, namely here and trustpilot they seem to do this to other players stating they have multi accounts, when this is not true!

I have attached photos of my wallet and deposit here. They are saying I’ve used this wallet to deposit at multiple accounts on their casino. Call me crazy but this definitely does not add up and I think they are avoiding paying out.

Many thanks 

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Dear Broskiii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Broskiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So I explained to the casino, I have a friend who plays here. He gave me this casino to try. I then created an account. He sent me money to my Litecoin wallet and once he sent it I immediately deposited and claimed the 1st welcome bonus on here, I cleared the wager and then went to withdraw. Now they block me saying that I’m multi accounting, that is not true. Feel free to check IP address and location etc, this will proove this. I think this is just a way of avoiding to payout as it’s a large amount.

Thank you for the explanation. We've reviewed it against the on-chain record, and it does not change the outcome — for two independent reasons.

1. By your own account, the deposit was not made with your own funds. Our Terms are explicit: "Deposits may only be made with your own funds" (§7.3), and you confirm that you participate "on your own behalf and not on behalf of any other person" (§4.1.12) using funds that "belong to you" (§4.1.17). Depositing funds you state were provided by someone else is a breach of these terms on its face.

Violation to Section 7.3

To deposit funds into your LuckyAnon Account, you may transfer funds from a cryptocurrency wallet under your control or via any of the other payment methods that may be available from time to time on the Website. Deposits may only be made with your own funds.

2. The transaction behavior is not consistent with simply "receiving funds from a friend and then depositing." Your deposit (tx 424f9177e63a60a6bacf4da764fda2c00cf895f347bf581d2b9acd4aa84399e6) was made from a wallet whose entire history is two transactions in a single block (3,116,653): it received the funds from another player's deposit wallet and, in that same block, forwarded the identical amount straight to us, then was never used again. Funds that are genuinely yours rest in your wallet until you choose to play; they do not arrive and get swept onward in the same block through a single-use wallet. That structure is a pass-through relay, and its only effect is to obscure that two accounts were financed from one source wallet — which is what our automated checks detected.

Both accounts involved then used their only deposit to claim Stage 1 of the same WELCOME_420 welcome bonus — a promotion offered solely to new players. Whether the two accounts belong to one person or to two people acting together, funding a second account's bonus deposit is multi-accounting / bonus abuse under our Terms (§3.4 single account; §4.1.14 collusion / unfair advantage; §9.4 bonus abuse), and §8.2 permits us to decline withdrawals where multi-account activity or abuse is identified.

Right, ok then. I setup an account here and new wallet, friend sent to me and I deposited, we don’t even live in the same household. He recommend I try it and sent me the money.

Since he transferred me the funds to my own wallet they are mine to keep. So technically yes I’m the legal owner of the money. If you can’t explain how this isn’t the case then go ahead.

If you’re not willing to payout my winnings then I will request a full refund of my deposit and will call this closed.

So. Any update please ?

Dear Broskiii and LuckyAnon Casino Representative,

Thank you for providing further details regarding the situation.

We have carefully reviewed the information available from both sides. Based on the casino’s explanation, the issue is not only related to whether the accounts belong to the same person or whether you live in the same household. The casino provided evidence that your deposit originated from a Litecoin wallet that was previously used to fund another player’s account, and that both accounts used their first deposit to claim the same welcome bonus. This is considered a violation of the bonus terms and restrictions regarding deposits made with third-party funds.

We understand your explanation that a friend sent you the funds and that you consider them yours after receiving them. However, according to the casino’s terms, deposits must be made using the player’s own funds, and bonuses are generally intended to be claimed once per player. Since the casino identified a connection between the two accounts through the payment method used and provided a reasonable explanation supported by blockchain transaction history, we cannot confirm that the casino acted incorrectly in this case.

Additionally, when a withdrawal is made after bonus play and the casino identifies a potential breach of bonus rules, it is important that the player does not continue playing with the remaining balance while the matter is being investigated, as this may further complicate the situation.

Since the available evidence indicates a breach of the casino’s terms, and we cannot find grounds to request the casino to pay out the winnings, we have to reject this complaint.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru Team