HomeComplaintsLuckyAnon Casino - Player’s account has been closed after winning.

LuckyAnon Casino - Player’s account has been closed after winning.

Opened
Current status

Waiting for player to reply

5d 3h 46m 46s

LuckyAnon Casino
Safety Index:Fresh casino

Case summary

The player from Germany alleges that the casino permanently closed his account after he attempted to withdraw his winnings, claiming he violated the terms of service, which he disputes. He believes the closure is a result of his successful betting.

Public
Public
4 days ago

Careful this casino is pure evil scam if you want to withdrawl any money they will say that you violate there tos and close your account permenent. I can confirm that after i fully read the tos i never violated them in any way possible. But still am banned from this account simply due to winning money.

Public
Public
2 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
2 days ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Have you made any successful withdrawals from this casino before?
  • Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the verification of your account?
  • What types of games did you play to accumulate your winnings?
  • Did you accumulate these winnings with or without a bonus? If you played with a bonus, please send me a screenshot or a link to it.
  • Also, kindly forward me the email you received from the casino after your account was closed at veronika.f@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

StormEdgePosition has 5d 3h 46m 46s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.