LuckyAnon Casino - Player’s account has been closed after winning.

Careful this casino is pure evil scam if you want to withdrawl any money they will say that you violate there tos and close your account permenent. I can confirm that after i fully read the tos i never violated them in any way possible. But still am banned from this account simply due to winning money.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the verification of your account?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, please send me a screenshot or a link to it.
• Also, kindly forward me the email you received from the casino after your account was closed at veronika.f@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

We have sent an email showing that the player created multiple accounts which is a violation of our terms of service.

Dear StormEdgePosition,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru