Lucky7even Casino - Player's withdrawal is delayed due to bet limit issues.

I’m trying to receive my withdrawal from them and they’re trying everything to not pay me out, I used a deposit bonus, wagered the 40x didn’t exceed the $750 bet limit stated when clicking the information on the bonus but are now telling me that the bet cannot exceed $7.5 and are saying that the 20 cent feature I bought exceeds that. I like everything about the site up until this

edit- the time and date stamp that they say that I’ve exceeded my bet size I found and if you click on it, it states my bet size as .2 cents

Dear nd9rb6mtd9, 

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience at Lucky7even Casino. I checked the bonus T&Cs and I found this: 

2.2. The maximum bet while wagering is 5 EUR, 5 USD, 7.5 CAD, 7.5 AUD, 7.5 NZD, 50 NOK, 400 RUB, 100 ZAR, 500 INR, or the equivalent in other currencies, unless otherwise specified. For cryptocurrency bets, the maximum bet is determined by the crypto equivalent of 5 EUR at the time the bet is placed, based on the exchange rate provided by Coinbase Converter. Players are advised to check the exchange rate at the time of betting for accuracy. The maximum bet limit applies to all wagers, including those placed after doubling a bet following a completed game round or during bonus rounds purchased within a game. Violating this rule will result in the forfeiture of all winnings derived from the bonus.

Our position is closely explained in Fair Gambling Codex: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

Allow me to ask a few questions to better understand the situation:

• Can you please specify what bets you were making while wagering the bonus?
• When you bought a bonus feature for 20 cents, what was the size of your bet?

I'd appreciate it if you could forward me your game history, together with a link to the specific bonus that you redeemed and played. My email address is [email protected]. 

If there is any other relevant communication between you and the casino, please send it as well. 

Thank you in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear nd9rb6mtd9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru