Lucky7even Casino - Player's winnings have been confiscated.

Hi there

I recently played at this site: https://www.lucky7even02.com/en-AU

And won $2000, during my withdrawal process they cancelled it and advised me I breached 2.2 of exceeding bet amount of their bonus and took my winning away and refunded me my deposit.

Many issues here, for starters, I dont recall exceeding this so called limit they allege me of and is obviously a barrier to steal my money.

It should be blocked to bet certain amounts like other sites do where ive had no issues withdrawing ever until now.

Next is the fairness of the situation, they claim it being a middle ground but it isnt.

They stole $1750 from me, a fair middle ground would be much more.

Please look into this, this is causing an extreme amount of stress and this site should at the least be thoroughly investigated and looked into as its obvious theft through t&c.

I still believe i have not breached their bonus terms.

I have contacted them and they have sent me the following in screenshots.

Important notice:

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Stay safe.

Dear Yianni107,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have reviewed the Bonus Terms and Conditions of Lucky7even Casino, and this is what I found:

2.2. The maximum bet while wagering is 5 EUR, 5 USD, 7.5 CAD, 7.5 AUD, 7.5 NZD, 50 NOK, 100 ZAR, or the equivalent in other currencies, unless otherwise specified. For cryptocurrency bets, the maximum bet is determined by the crypto equivalent of 5 EUR at the time the bet is placed, based on the exchange rate provided by Coinbase Converter. Players are advised to check the exchange rate at the time of betting for accuracy. The maximum bet limit applies to all wagers, including those placed after doubling a bet following a completed game round or during bonus rounds purchased within a game. Violating this rule will result in the forfeiture of all winnings derived from the bonus.

Our position is closely explained in the Fair Gambling Codex: the maximum bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.f@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Veronika

Dear Yianni107,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru