Lucky7even Casino - Player's winnings are confiscated due to bonus violation.

I had used a bonus and played through it. I was up to around $4800 and then put in a withdrawal request for $2500. At that point, I verified my account. Then I played out on what I had left. Today I received an email:

"Dear Laurie-Ann,

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We'd like to inform you that while checking your withdrawal request, we found out that you have exceeded the maximum bet limit while playing with an active bonus. Regretfully, this is a violation of our Bonus Terms and Conditions specified on our website. Due to this violation, we had to confiscate your winnings gained from the bonus and leave the deposit amount on your balance. We appreciate your understanding, and even with all the desire to meet halfway, we are obliged to be fair and follow the established rules.

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Should you have any questions or doubts, please do not hesitate to contact us via email or chat.

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Best regards,

Lucky7even Casino Support"

So I have played on other sites, and when the bet level was exceeded, it would not let me play. Now I can't even go back and check because it only allows 50 game transactions. Why wouldn't they have removed any extra from what I had left?

Anyway, I'm out $2500 minus my $150 deposit.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

2.2. The maximum bet while wagering is 5 EUR, 5 USD, 7.5 CAD, 7.5 AUD, 7.5 NZD, 50 NOK, 100 ZAR, or the equivalent in other currencies, unless otherwise specified. For cryptocurrency bets, the maximum bet is determined by the crypto equivalent of 5 EUR at the time the bet is placed, based on the exchange rate provided by Coinbase Converter. Players are advised to check the exchange rate at the time of betting for accuracy. The maximum bet limit applies to all wagers, including those placed after doubling a bet following a completed game round or during bonus rounds purchased within a game. Violating this rule will result in the forfeiture of all winnings derived from the bonus.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila