Lucky7even Casino - Player's account reopening led to losses.

Hi there. I closed my account long ago due to a gambling problem which I still have. I had emailed Lucky7even casino about this and my account was closed due to this but they re opened it. I have lost $660 since. I feel like they have gone against responsible gambling procedure and have emailed them about this. I have requested a refund of the amount I have lost since they re opened my account but have not heard back from them. I need a refund because I feel its ridiculous that I can have an account reopened and lose my money again when I have stated I have a problem.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the original account closure request that you sent to the casino, along with the casino’s responses and confirmation that your account was closed? My email address is veronika.f@casino.guru.
• When exactly was your account closed, and when did the casino reopen it?
• How did you find out that your account had been reopened?
• Is your account still accessible, or has the casino closed it again in the meantime?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Hi there I have just emailed you the documents. Currently I am waiting as the casino has told me they will refund me my deposit amounts. Am just waiting on confirmation that the refund has been processed. Will update when the refund has been made

Could you please specify which email address you used to send me the requested documents? I have not received any emails from rya**********98@gmail.com. Thank you for your cooperation.

Dear Yeahryn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.