Lucky7even Casino - Player’s account is closed, winnings confiscated.

I deposited $150 CAD and won on my first deposit. I did not use a bonus and tried to withdraw my winnings of $400. They instantly closed my account after providing verification documents. I then recieved a message saying the administrator closed it and it cannot be reversed. They said they would provide a refund of my deposit only. they did not give an explanation as to why. I want my winnings

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Dear bigdaddygambler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please clarify which verification documents you have already submitted before you lost access to the account?
• Were there specific terms and conditions you agreed to which may have impacted your ability to withdraw winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra