The player from Austria requested account closure due to gambling addiction but was still able to make deposits nearly a month later. He is now seeking a refund and a definitive closure of his account.
Lucky7even Casino - Player requests closure and refund after account remains active.
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Waiting for Casino Guru to reply
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Lucky7even Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 days ago
Translation
Hello,
I requested account closure via live chat and was referred to their email address. There, I requested urgent account closure due to gambling addiction.
Unfortunately, I was still able to deposit money after almost a month. Therefore, I request a refund and, once again, the closure of my account.
Automatic translation:
Public
Public
16 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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16 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you received any response to the self-exclusion request you sent to the casino?
- Could you please forward screenshots or chat transcripts of your conversations with customer support in which they informed you which email address should be used for self-exclusion requests?
- Have you tried contacting the casino through any other communication channels or email addresses?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
