The player from the United Kingdom is facing issues with the casino, which refuses to close accounts upon request and does not process withdrawals. Additionally, the player points out that the minimum withdrawal via bank transfer is £200, and transactions are masked by using random companies.
Lucky Twice Casino - Player's withdrawal requests are being delayed, and account closure is not possible.
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Waiting for Casino Guru to reply
5d 4h 17m 59s
Lucky Twice Casino
Safety Index:Very lowCase summary
Discussion
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4 days ago
This casino does not close accounts down when requested (several times) also they do not process withdrawals either and to withdraw via bank transfer minimum is £200! They also mask transactions using random companies based in the UK
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify what reason you provided to the casino when requesting the closure of your account?
- Are there any withdrawal requests currently pending on your account?
- Have you successfully completed the full KYC verification at this casino?
Regarding the minimum withdrawal limits, please note that different payment methods may have different limits, and unfortunately, we are not able to require casinos to change these for individual players. We can only recommend choosing a different payment method that better suits your needs.
As for the incorrect or unclear merchant names, I understand your concern. However, this is not something we are able to resolve. Online casinos often use general merchant names so that financial institutions do not directly see gambling-related transactions, as this could cause issues with certain banking operations.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
