Lucky’s Ledger Casino - Player's payout is delayed.

Luckyledger zahlt Auszahlung von 1850 Euro nicht.

die Auszahlung wurde an 22.05.26 beantragt. Es gibt keinen Kontakt zum Support. Mein Konto ist vollständig verifiziert. Bitte helfen sie mir.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino in the past?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• When was the last time you communicated with customer support, either via live chat or email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

das Ist meine 1. Auszahlung.

es wurde mit keinem Bonus gespielt,

der Kontakt zum Support war bisher nicht gegeben. Man antwortet nicht auf meine emails.

Roulette.

Danke

mfg

Hello Reini777,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Reini777

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Reini777,

I’m sorry to hear about the difficulties you’ve been experiencing.

My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them.

In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

As we have already contacted the casino through our communication channels outside of the public complaint thread, we would like to allow them some additional time to respond.

Therefore, we are extending the timer by another 7 days. We appreciate your patience and hope to provide an update as soon as we receive the casino's response.

Thank you for your understanding.

Dear Reini777,

I have made multiple attempts to contact the casino through our communication channels, but unfortunately, I have not received any response.

In the meantime, we have also confirmed that Lucky's Ledger has permanently ceased its operations. According to the notice published by the casino, players with remaining balances or pending withdrawals should contact their support team directly at support@lucky-mustard.com. If you have not done so already, I strongly recommend sending them an email regarding your pending withdrawal as soon as possible.

Unfortunately, without the casino's cooperation, we have reached a point where we are unable to investigate the matter any further. For this reason, I will now mark the complaint as unresolved in our system.

I understand this is not the outcome you were hoping for. Please note that unresolved complaints negatively affect the casino's rating on our website. Should the casino decide to respond in the future, we can reopen your complaint and notify you by email.

Since the casino did not display a valid license badge on its website, I also recommend contacting the Anjouan Gaming Authority through their contact form:

https://anjouangaming.com/contact/

Although this page is not specifically intended for player disputes, the regulator may still be able to provide assistance.

For general guidance on contacting regulators, you may also find this article helpful:

https://casino.guru/submitting-complaints-to-regulators

If you need any assistance preparing your message to the regulator or if you receive any response, please feel free to contact me at barbora.p@casino.guru.

I am truly sorry that we were unable to achieve a more favorable outcome in this case.

Best regards,

Barbora