The player from Germany is facing payment issues with Luckyledger, as a withdrawal of 1850 euros requested on May 22, 2026, has not been fulfilled. He reports having no contact with support despite his account being fully verified.
Lucky’s Ledger Casino - Player's payout is delayed.
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Waiting for Casino Guru to reply
6d 23h 45m 59s
Lucky’s Ledger Casino
Safety Index 4.7 LowCase summary
Discussion
Public
Public
12 hours ago
Translation
Luckyledger is not paying out a payout of 1850 euros.
The withdrawal was requested on May 22, 2026. I have no contact with support. My account is fully verified. Please help me.
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino in the past?
- What types of games did you play to accumulate your winnings?
- Did you accumulate these winnings with or without a bonus?
- When was the last time you communicated with customer support, either via live chat or email?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
