The player from Australia requested a withdrawal two weeks ago and has not received the funds, despite being told they have been transferred. He experiences difficulty in getting clear responses from live chat and has not received any replies to his support emails.
Lucky Pays Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 59m 36s
Lucky Pays Casino
Safety Index 2.6 Very lowCase summary
Discussion
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6 hours ago
Been waiting 2 weeks for a withdrawal they said has been transfered. Live chat keeps giving me generic answers. Have emailed support multiple times but can not get an email back. Will not provide me with any proof they have sent payment
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1 hour ago
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1 hour ago
Dear Frank147,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
