Lucky Ones Casino - Player's withdrawal is delayed.

I am submitting this complaint regarding a delayed $3,500 withdrawal from Lucky Ones Casino.

I requested a withdrawal of $3,500 on September 14, 2026 at 20:44. I was previously informed by the casino that withdrawals are normally processed within a maximum of 24 hours. However, my withdrawal has exceeded this timeframe and is still showing as pending.

I contacted customer support several times asking for a clear explanation. The support team confirmed in writing that my account is fully verified, that there are no issues with my account, and that no documents or actions are required from my side.

Despite this, they have not provided a specific reason for the delay or any estimated timeframe for when my $3,500 withdrawal will be processed. I also asked them to escalate the matter to the Finance/Payments Department or a supervisor, but support informed me that they could not escalate it any further.

I have screenshots showing the pending withdrawal and my conversations with customer support, including their confirmation that my account is fully verified and there are no issues from my side.

I am requesting Casino Guru’s assistance in contacting Lucky Ones Casino and helping me receive my $3,500 withdrawal as soon as possible.

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Dear Abm91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Abm91,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina