Lucky Ones Casino - Player's withdrawal has been denied.

My name is Bryan Bramwell and on June 14th, 2026, I was using the website, www.luckyones.com , to gamble and I won a substantial amount - around $48,000. After a period of using my winnings to continue playing, I decided to WITHDRAW my winnings. At that time, I began the process of withdrawing $48,000. I was notified that I would receive 2 payments of $6000 - one on June 20 and the other on June 21. This amount totalled $12,000 leaving a balance of $36,000 left to be sent to me. The monies did arrive on those dates and I was told I would have to wait until the following week for another payout due to weekly restrictions. I accepted and waited but no payments arrived.

I emailed several times, tried to talk to someone on the CHAT feature of the site and the only thing I kept hearing is that there is a process being followed. I was notified around June 22 that my winnings were not going to be awarded due to the fact that: "Following a recent review, it was determined that multiple accounts were created under your details, which constitutes a breach of our platform's policies. As a result, your account balance has been adjusted, and any pending payments have been voided." Needless to say I was utterly appalled.

I used this sitem (luckyones) in the past and then decided to delete the account. I kept getting emails asking me to rejoin which I eventually did a couple of months back, using the same email address, personal details - everything! The Verification information was also the same that I used previously. At no time did I have multiple accounts open on this site. This is a total LIE.

Keeping with this, all that sent was an email saying that they have deleted my account even after I requeted evidence that I had "multiple accounts" - no screenshots, no "other" email addresses, etc....

When this delay started two weeks back I knew that there was going to be an issue in receiving all my winnings. It was then that I started taking screenshots and keeping emails to show the pattern of delays and deceit. I have enough messages to prove well beyond a reasonable doubt that the delays were intentional and that you have no basis for your claim. What I find most entertaining is that I was given$12,000 as a sign of good will - really - my winnings was now a good will gesture.

If you can asssist it would be greatly apprecaited!

Sincerely,

Bryan ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Ones Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain in more detail why you closed your initial account?
• Have you benefited from welcome bonuses on both accounts?
• Were you aware that you were creating a new account instead of logging into an old account after the casino invited you back?
• Could you please share the invitation you received? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas