Lucky Ones Casino - Player’s winnings have been confiscated.

I am filing a formal dispute against Lucky Ones Casino for the wrongful confiscation of my $4,200 balance this morning. I have complete screenshot proof of my transaction ledger and emails from the 9th to today.

Timeline of Events:

1. On the 9th, I deposited $100, cleared a bonus wagering requirement completely, and built my balance to $2,000. 

2. My 1st withdrawal attempt for $2,000 was rejected. The casino sent a max bet warning notification but explicitly chose to credit the full $2,000 back to my real cash balance, formally resolving and waiving that initial issue.

3. While waiting, I made a new, separate cash deposit into the account, which the casino willingly accepted. 

4. I played further using this combined pool of cleared real cash and fresh deposit money, raising the balance.

5. I submitted a 2nd withdrawal request for $4,400. This was accepted by the system but rejected at the gateway due to an internal "bank transfer/processing error." 

6. I adjusted the amount and submitted a 3rd withdrawal request for $4,200. This morning, the casino rejected the request, confiscated the winnings, and left exactly $100 in my account as a deposit refund. They sent an email retroactively citing the 1st deposit bonus max bet rule.

My Defense:

The casino explicitly cleared and validated my funds by returning the initial $2,000 to my real cash account and letting me mix it with a brand new cash deposit. The system allowed me to successfully lodge a withdrawal request for $4,400, proving the balance was recognized as unrestricted real cash. The casino cannot use a previously resolved bonus rule to confiscate raw cash generated from a completely separate, subsequent session. They have already waived their right to punish the initial session by returning the funds twice and accepting new deposits. I demand my full $4,200 balance be restored.

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Dear PearlBea,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas

Hi Tomas, I have not received the official bet history from the casino yet. However, I have just emailed you the official correspondence where they explicitly outline their high bet accusations. Please let me know if those forwarded emails provide enough context for your review

If you need anything else I have the rest I just haven't been sent my bet history yet .