The player from Germany submitted a request for self-exclusion due to gambling addiction on May 24, 2026, but can still access his account. After losing €1200, he seeks assistance and wants to know why no suspension has been imposed.
Lucky Mister Casino - Player's account remains active despite self-exclusion request.
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Waiting for Casino Guru to reply
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Lucky Mister Casino
Safety Index 4.6 LowCase summary
Discussion
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Public
3 days ago
Translation
Hello,
I've been playing at LuckyMeister.com recently. On May 24, 2026, I submitted a request for self-exclusion due to gambling addiction. I have the email. Afterwards, I contacted them again via chat and inquired about the self-exclusion. I was told it would be forwarded. Unfortunately, I can still log in to this day. I lost €1200 today, which I would like to get back.
I'm not sure if the selected casino is the right one.
No suspension has been imposed so far.
Perhaps you can help further.
Greetings
Automatic translation:
Public
Public
18 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
18 hours ago
Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Lucky Mister Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you received any responses from the casino via email regarding your self-exclusion requests?
- If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
