Lucky Hunter Casino - Player's funds have been confiscated.

I am writing to formally complain about the unjust seizure of my deposited funds in my casino account

I made deposits of 4000€ into my account and engaged in gameplay, during which I incurred a significant net loss. At no point did I generate any winnings. Despite this, lucky hunter have seized my entire 3500€ balance, claiming a violation of their terms and conditions.

I strongly dispute the fairness and legality of this action. The funds in question represent my own deposits, not any winnings generated through gameplay. Withholding or confiscating my original deposits — especially when i was in a net loss position — is unreasonable and unfair. I understand that if winnings had been generated, the casino might be entitled to seize those winnings in case of a terms violation but thats not the case. Even if you believe a terms violation occurred, this does not entitle the Lucky hunter to retain funds that never belonged to the casino in the first place.

I therefore demand the immediate refund of my remaining balance to my original payment method(s).

Should you fail to return my deposits, I will have no choice but to escalate this matter further. This includes filing complaints with relevant gambling regulatory authorities and consumer protection organizations in my jurisdiction.

Thank you for your immediate attention.

regards,

[Redacted]

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Dear xte123,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Are you currently able to access your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila